CGV \u2013 Excellence Express<\/title>\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n\n\n <style>\n :root {\n --ee-bg: #050509;\n --ee-bg-soft: #0b0b12;\n --ee-bg-softer: #10101a;\n --ee-border: rgba(255, 255, 255, 0.06);\n --ee-text: #f5f5f7;\n --ee-text-soft: #b5b5c3;\n --ee-gold: #fec926;\n --ee-gold-soft: #f5d46b;\n --ee-danger: #ff5c5c;\n --ee-radius-lg: 24px;\n --ee-shadow-soft: 0 22px 55px rgba(0,0,0,0.75);\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n html, body { height: 100%; }\n\n body {\n font-family: \"Poppins\", system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n background: radial-gradient(circle at top, #1b1b29 0, #050509 55%);\n color: var(--ee-text);\n -webkit-font-smoothing: antialiased;\n line-height: 1.6;\n }\n\n .ee-page { min-height: 100vh; padding: 32px 16px 48px; display: flex; justify-content: center; }\n .ee-inner { width: 100%; max-width: 1200px; }\n\n \/* HERO *\/\n .ee-hero-legal {\n 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font-size:15px;\n font-weight:600;\n }\n\n .ee-section p {\n font-size:13.5px;\n color:var(--ee-text-soft);\n margin-bottom:6px;\n }\n\n .ee-section p:last-child {\n margin-bottom:0;\n }\n\n .ee-section strong {\n color:var(--ee-text);\n font-weight:500;\n }\n\n .ee-list {\n font-size:13.5px;\n color:var(--ee-text-soft);\n padding-left:18px;\n margin:4px 0 4px;\n }\n\n .ee-list li {\n margin-bottom:4px;\n }\n\n .ee-footnote {\n font-size:11.5px;\n color:var(--ee-text-soft);\n margin-top:10px;\n opacity:0.85;\n }\n\n \/* RESPONSIVE *\/\n @media (max-width: 768px) {\n .ee-page {\n padding:24px 10px 32px;\n }\n\n .ee-legal-shell {\n border-radius:22px;\n padding:14px;\n }\n\n .ee-legal-side {\n margin-bottom:10px;\n }\n\n .ee-section {\n padding:12px 10px 12px;\n margin-bottom:10px;\n }\n\n .ee-section-title {\n font-size:14.5px;\n }\n\n .ee-section p,\n .ee-list {\n font-size:13px;\n }\n }\n <\/style>\n<\/head>\n\n<body>\n <div class=\"ee-page\">\n <main class=\"ee-inner\" aria-labelledby=\"ee-legal-title\">\n \n <header class=\"ee-hero-legal\">\n <div class=\"ee-kicker\">\n <span class=\"ee-kicker-dot\"><\/span>\n <span>Conditions g\u00e9n\u00e9rales<\/span>\n <\/div>\n <h1 id=\"ee-legal-title\" class=\"ee-title\">\n Conditions G\u00e9n\u00e9rales de Vente \u2014 Excellence Express\n <\/h1>\n <p class=\"ee-subtitle\">\n Conditions applicables aux prestations de transport priv\u00e9, navettes, convoyage de v\u00e9hicules,\n accompagnement et services associ\u00e9s propos\u00e9s par Excellence Express.\n <\/p>\n <\/header>\n\n \n <div class=\"ee-legal-shell\">\n \n <aside class=\"ee-legal-side\" aria-label=\"Sommaire des CGV\">\n <h2 class=\"ee-side-title\">\n <span>Sommaire<\/span>\n <\/h2>\n <p class=\"ee-side-sub\">\n Acc\u00e8s rapide aux principales clauses contractuelles.\n <\/p>\n\n <ul class=\"ee-toc\">\n <li><a href=\"#cgv-1\"><span>1.<\/span> Objet & champ d\u2019application<\/a><\/li>\n <li><a href=\"#cgv-2\"><span>2.<\/span> R\u00e9servations<\/a><\/li>\n <li><a href=\"#cgv-3\"><span>3.<\/span> Tarifs & devis<\/a><\/li>\n <li><a href=\"#cgv-4\"><span>4.<\/span> Paiement & facturation<\/a><\/li>\n <li><a href=\"#cgv-5\"><span>5.<\/span> Annulation \/ modification<\/a><\/li>\n <li><a href=\"#cgv-6\"><span>6.<\/span> Conditions d\u2019ex\u00e9cution<\/a><\/li>\n <li><a href=\"#cgv-7\"><span>7.<\/span> Convoyage de v\u00e9hicules<\/a><\/li>\n <li><a href=\"#cgv-8\"><span>8.<\/span> Responsabilit\u00e9s<\/a><\/li>\n <li><a href=\"#cgv-9\"><span>9.<\/span> Assurances<\/a><\/li>\n <li><a href=\"#cgv-10\"><span>10.<\/span> Force majeure<\/a><\/li>\n <li><a href=\"#cgv-11\"><span>11.<\/span> R\u00e9clamations<\/a><\/li>\n <li><a href=\"#cgv-12\"><span>12.<\/span> Loi applicable & juridiction<\/a><\/li>\n <\/ul>\n\n <div class=\"ee-side-badge\">\n \u2696\ufe0f CGV adapt\u00e9es au transport l\u00e9ger, navettes & convoyage.\n <\/div>\n <\/aside>\n\n \n <div class=\"ee-legal-main\">\n\n \n <section id=\"cgv-1\" class=\"ee-section\" aria-labelledby=\"cgv-1-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">1.<\/div>\n <h2 id=\"cgv-1-title\" class=\"ee-section-title\">Objet & champ d\u2019application<\/h2>\n <\/div>\n <p>\n Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent l\u2019ensemble des prestations fournies par\n <strong>Excellence Express<\/strong>, micro-entreprise bas\u00e9e \u00e0 <strong>[VILLE \u00c0 REMPLACER]<\/strong>,\n dans les domaines suivants :\n <\/p>\n <ul class=\"ee-list\">\n <li>transport priv\u00e9 et navettes (a\u00e9roports, gares, \u00e9v\u00e9nements, longues distances, etc.) ;<\/li>\n <li>convoyage de v\u00e9hicules (particuliers et professionnels) ;<\/li>\n <li>accompagnement de personnes et services \u00e0 la personne (dans le cadre l\u00e9gal applicable, CESU inclus) ;<\/li>\n <li>autres services connexes mentionn\u00e9s sur le site ou convenus par devis.<\/li>\n <\/ul>\n <p>\n Toute commande implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes CGV, qui pr\u00e9valent sur tout autre document,\n sauf accord \u00e9crit contraire.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-2\" class=\"ee-section\" aria-labelledby=\"cgv-2-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">2.<\/div>\n <h2 id=\"cgv-2-title\" class=\"ee-section-title\">R\u00e9servations<\/h2>\n <\/div>\n <p>\n Les r\u00e9servations peuvent s\u2019effectuer :\n <\/p>\n <ul class=\"ee-list\">\n <li>par t\u00e9l\u00e9phone ;<\/li>\n <li>par e-mail ou messagerie ;<\/li>\n <li>via les formulaires pr\u00e9sents sur le site.<\/li>\n <\/ul>\n <p>\n Une r\u00e9servation n\u2019est consid\u00e9r\u00e9e comme d\u00e9finitive qu\u2019apr\u00e8s <strong>confirmation \u00e9crite<\/strong> (message, e-mail)\n et, le cas \u00e9ch\u00e9ant, versement de l\u2019acompte demand\u00e9.\n <\/p>\n <p>\n <strong>Excellence Express<\/strong> se r\u00e9serve le droit de refuser ou d\u2019annuler toute r\u00e9servation en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>comportement inappropri\u00e9 ou dangereux du client ;<\/li>\n <li>demande manifestement incompatible avec les r\u00e8gles de s\u00e9curit\u00e9 ou la r\u00e9glementation ;<\/li>\n <li>force majeure ou indisponibilit\u00e9 impr\u00e9visible.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-3\" class=\"ee-section\" aria-labelledby=\"cgv-3-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">3.<\/div>\n <h2 id=\"cgv-3-title\" class=\"ee-section-title\">Tarifs & devis<\/h2>\n <\/div>\n <p>\n Les tarifs sont exprim\u00e9s en euros, toutes taxes comprises, sauf mention contraire.\n Ils peuvent tenir compte notamment :\n <\/p>\n <ul class=\"ee-list\">\n <li>de la distance (kilom\u00e9trage) ;<\/li>\n <li>du temps de trajet et des temps d\u2019attente ;<\/li>\n <li>des p\u00e9ages, parkings et autres frais li\u00e9s au trajet ;<\/li>\n <li>des cr\u00e9neaux horaires (nuit, week-end, jours f\u00e9ri\u00e9s) ;<\/li>\n <li>des sp\u00e9cificit\u00e9s de la prestation (\u00e9v\u00e9nementiel, longs trajets, convois multiples, etc.).<\/li>\n <\/ul>\n <p>\n Un <strong>devis<\/strong> peut \u00eatre \u00e9tabli pour toute prestation sur mesure. Sauf indication contraire,\n un devis a une dur\u00e9e de validit\u00e9 de <strong>30 jours<\/strong>.\n <\/p>\n <p>\n En cas de modification substantielle du trajet (d\u00e9tour, arr\u00eat suppl\u00e9mentaire, changement de destination),\n un <strong>ajustement tarifaire<\/strong> pourra \u00eatre appliqu\u00e9.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-4\" class=\"ee-section\" aria-labelledby=\"cgv-4-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">4.<\/div>\n <h2 id=\"cgv-4-title\" class=\"ee-section-title\">Paiement & facturation<\/h2>\n <\/div>\n <p>\n Le paiement des prestations s\u2019effectue selon les modalit\u00e9s suivantes :\n <\/p>\n <ul class=\"ee-list\">\n <li>au comptant \u00e0 la fin de la prestation (esp\u00e8ces, virement, solution \u00e9lectronique si disponible) ;<\/li>\n <li>par avance pour certaines prestations sp\u00e9cifiques (longue distance, \u00e9v\u00e9nements, nuit, convoyage longue dur\u00e9e) ;<\/li>\n <li>via <strong>CESU<\/strong> pour les services \u00e9ligibles, selon les r\u00e8gles en vigueur.<\/li>\n <\/ul>\n <p>\n <strong>Excellence Express<\/strong> se r\u00e9serve la possibilit\u00e9 d\u2019exiger un <strong>acompte<\/strong> au moment de la r\u00e9servation\n (notamment pour les prestations importantes ou engageant des frais significatifs).\n <\/p>\n <p>\n Une facture pourra \u00eatre remise ou envoy\u00e9e sur demande du client, et dans tous les cas o\u00f9 la loi l\u2019exige.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-5\" class=\"ee-section\" aria-labelledby=\"cgv-5-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">5.<\/div>\n <h2 id=\"cgv-5-title\" class=\"ee-section-title\">Annulation \/ modification par le client<\/h2>\n <\/div>\n <p>\n En cas d\u2019annulation d\u2019une prestation par le client, les frais suivants peuvent \u00eatre appliqu\u00e9s :\n <\/p>\n <ul class=\"ee-list\">\n <li><strong>Plus de 48 heures avant<\/strong> l\u2019horaire pr\u00e9vu : aucune p\u00e9nalit\u00e9, remboursement \u00e9ventuel de l\u2019acompte (hors frais d\u00e9j\u00e0 engag\u00e9s) ;<\/li>\n <li><strong>Entre 48 heures et 24 heures<\/strong> : facturation de 50 % du montant pr\u00e9vu ;<\/li>\n <li><strong>Moins de 24 heures avant<\/strong> : facturation de 100 % du montant pr\u00e9vu ;<\/li>\n <li><strong>Absence du client au point de rendez-vous (no-show)<\/strong> : montant total d\u00fb.<\/li>\n <\/ul>\n <p>\n Toute demande de modification (horaire, adresse de prise en charge, destination\u2026) sera \u00e9tudi\u00e9e selon les disponibilit\u00e9s\n et pourra entra\u00eener une adaptation du tarif initial.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-6\" class=\"ee-section\" aria-labelledby=\"cgv-6-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">6.<\/div>\n <h2 id=\"cgv-6-title\" class=\"ee-section-title\">Conditions d\u2019ex\u00e9cution des prestations<\/h2>\n <\/div>\n <p>\n Le client s\u2019engage \u00e0 :\n <\/p>\n <ul class=\"ee-list\">\n <li>\u00eatre pr\u00e9sent au lieu de rendez-vous \u00e0 l\u2019heure convenue ;<\/li>\n <li>fournir des informations exactes lors de la r\u00e9servation ;<\/li>\n <li>respecter les consignes de s\u00e9curit\u00e9 et le v\u00e9hicule (propret\u00e9, interdiction de fumer, etc.) ;<\/li>\n <li>ne pas transporter de substances illicites, dangereuses ou prohib\u00e9es.<\/li>\n <\/ul>\n <p>\n Le conducteur se r\u00e9serve le droit de refuser la prise en charge ou de mettre fin \u00e0 la prestation en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>comportement dangereux ou agressif ;<\/li>\n <li>ivresse manifeste ou \u00e9tat incompatible avec un transport s\u00e9curis\u00e9 ;<\/li>\n <li>non-respect des consignes de s\u00e9curit\u00e9.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-7\" class=\"ee-section\" aria-labelledby=\"cgv-7-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">7.<\/div>\n <h2 id=\"cgv-7-title\" class=\"ee-section-title\">Convoyage de v\u00e9hicules<\/h2>\n <\/div>\n <p>\n Dans le cadre des prestations de convoyage, le client confie un v\u00e9hicule \u00e0 <strong>Excellence Express<\/strong> pour\n le d\u00e9placer d\u2019un point A \u00e0 un point B, selon les modalit\u00e9s convenues (date, heure, trajet).\n <\/p>\n <p>Le client s\u2019engage \u00e0 ce que le v\u00e9hicule :<\/p>\n <ul class=\"ee-list\">\n <li>soit en <strong>bon \u00e9tat de fonctionnement<\/strong> (freinage, \u00e9clairage, pneus, niveaux, etc.) ;<\/li>\n <li>soit <strong>assur\u00e9 au minimum au tiers<\/strong>, avec garantie conducteur recommand\u00e9e ;<\/li>\n <li>dispose de documents \u00e0 jour : carte grise, assurance, contr\u00f4le technique si n\u00e9cessaire ;<\/li>\n <li>contienne le carburant suffisant ou, \u00e0 d\u00e9faut, que le carburant soit refactur\u00e9 le cas \u00e9ch\u00e9ant.<\/li>\n <\/ul>\n <p>\n Un \u00e9tat des lieux du v\u00e9hicule (visuel) peut \u00eatre r\u00e9alis\u00e9 au d\u00e9part et \u00e0 l\u2019arriv\u00e9e. Les \u00e9ventuelles\n r\u00e9serves doivent \u00eatre mentionn\u00e9es imm\u00e9diatement.\n <\/p>\n <p>\n <strong>Excellence Express<\/strong> ne pourra \u00eatre tenue responsable des pannes li\u00e9es \u00e0 un d\u00e9faut d\u2019entretien\n ou \u00e0 un vice cach\u00e9 du v\u00e9hicule. Les frais de d\u00e9pannage, remorquage ou r\u00e9paration sont, sauf accord\n contraire, \u00e0 la charge du client.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-8\" class=\"ee-section\" aria-labelledby=\"cgv-8-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">8.<\/div>\n <h2 id=\"cgv-8-title\" class=\"ee-section-title\">Responsabilit\u00e9s<\/h2>\n <\/div>\n <p>\n <strong>Excellence Express<\/strong> s\u2019engage \u00e0 mettre en \u0153uvre tous les moyens raisonnables\n pour assurer le bon d\u00e9roulement de la prestation.\n <\/p>\n <p>\n Sa responsabilit\u00e9 ne saurait toutefois \u00eatre engag\u00e9e en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>retard li\u00e9 \u00e0 des causes externes (embouteillages, accidents, d\u00e9viations, conditions m\u00e9t\u00e9o, contr\u00f4les) ;<\/li>\n <li>perte de correspondance (train, avion, etc.) li\u00e9e \u00e0 ces retards ind\u00e9pendants de sa volont\u00e9 ;<\/li>\n <li>objets oubli\u00e9s dans les v\u00e9hicules ;<\/li>\n <li>dommages caus\u00e9s par le comportement du client ou de ses accompagnants.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-9\" class=\"ee-section\" aria-labelledby=\"cgv-9-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">9.<\/div>\n <h2 id=\"cgv-9-title\" class=\"ee-section-title\">Assurances<\/h2>\n <\/div>\n <p>\n <strong>Excellence Express<\/strong> est couverte par une assurance responsabilit\u00e9 civile professionnelle\n adapt\u00e9e \u00e0 son activit\u00e9.\n <\/p>\n <p>\n Pour les convoyages, le v\u00e9hicule doit imp\u00e9rativement \u00eatre assur\u00e9 par le client. En cas de sinistre,\n les d\u00e9clarations seront effectu\u00e9es aupr\u00e8s de l\u2019assureur du v\u00e9hicule, conform\u00e9ment au contrat d\u2019assurance.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-10\" class=\"ee-section\" aria-labelledby=\"cgv-10-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">10.<\/div>\n <h2 id=\"cgv-10-title\" class=\"ee-section-title\">Force majeure<\/h2>\n <\/div>\n <p>\n La responsabilit\u00e9 de <strong>Excellence Express<\/strong> ne saurait \u00eatre engag\u00e9e en cas d\u2019inex\u00e9cution\n ou de retard dans l\u2019ex\u00e9cution de ses obligations r\u00e9sultant d\u2019un \u00e9v\u00e9nement de force majeure, au sens\n de la jurisprudence fran\u00e7aise (gr\u00e8ves, intemp\u00e9ries exceptionnelles, pand\u00e9mies, blocages, etc.).\n <\/p>\n <p>\n En cas de force majeure, les parties pourront convenir d\u2019un report de la prestation ou d\u2019une annulation\n sans indemnit\u00e9 suppl\u00e9mentaire.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-11\" class=\"ee-section\" aria-labelledby=\"cgv-11-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">11.<\/div>\n <h2 id=\"cgv-11-title\" class=\"ee-section-title\">R\u00e9clamations & litiges<\/h2>\n <\/div>\n <p>\n Toute r\u00e9clamation doit \u00eatre adress\u00e9e dans les meilleurs d\u00e9lais \u00e0 :\n <\/p>\n <p>\n <strong>Excellence Express<\/strong><br\/>\n E-mail : <strong>[E-MAIL DE CONTACT \u00c0 REMPLACER]<\/strong>\n <\/p>\n <p>\n En cas de litige, une solution amiable sera recherch\u00e9e en priorit\u00e9. \u00c0 d\u00e9faut, et pour les clients consommateurs,\n ceux-ci pourront recourir gratuitement \u00e0 un <strong>m\u00e9diateur de la consommation<\/strong> conform\u00e9ment\n \u00e0 l\u2019article L612-1 du Code de la consommation (coordonn\u00e9es communiqu\u00e9es sur demande).\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-12\" class=\"ee-section\" aria-labelledby=\"cgv-12-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">12.<\/div>\n <h2 id=\"cgv-12-title\" class=\"ee-section-title\">Loi applicable & juridiction comp\u00e9tente<\/h2>\n <\/div>\n <p>\n Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais.\n <\/p>\n <p>\n En l\u2019absence de r\u00e9solution amiable, tout litige relatif \u00e0 l\u2019interpr\u00e9tation ou \u00e0 l\u2019ex\u00e9cution des pr\u00e9sentes\n sera port\u00e9 devant les tribunaux comp\u00e9tents du ressort de <strong>Nancy<\/strong>, sous r\u00e9serve des r\u00e8gles\n imp\u00e9ratives protectrices du consommateur.\n <\/p>\n <p class=\"ee-footnote\">\n Date de derni\u00e8re mise \u00e0 jour : <strong>[DATE \u00c0 REMPLACER]<\/strong>.\n <\/p>\n <\/section>\n\n <\/div>\n <\/div>\n <\/main>\n <\/div>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CGV \u2013 Excellence Express Conditions g\u00e9n\u00e9rales Conditions G\u00e9n\u00e9rales de Vente \u2014 Excellence Express Conditions applicables aux prestations de transport priv\u00e9, navettes, convoyage de v\u00e9hicules, accompagnement et services associ\u00e9s propos\u00e9s par Excellence Express. Sommaire Acc\u00e8s rapide aux principales clauses contractuelles. 1. Objet & champ d\u2019application 2. R\u00e9servations 3. Tarifs & devis 4. Paiement & facturation 5. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-458","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/comments?post=458"}],"version-history":[{"count":10,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458\/revisions"}],"predecessor-version":[{"id":1078,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458\/revisions\/1078"}],"wp:attachment":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/media?parent=458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\n\n\n \n CGV \u2013 Excellence Express<\/title>\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n\n\n <style>\n :root {\n --ee-bg: #050509;\n --ee-bg-soft: #0b0b12;\n --ee-bg-softer: #10101a;\n --ee-border: rgba(255, 255, 255, 0.06);\n --ee-text: #f5f5f7;\n --ee-text-soft: #b5b5c3;\n --ee-gold: #fec926;\n --ee-gold-soft: #f5d46b;\n --ee-danger: #ff5c5c;\n --ee-radius-lg: 24px;\n --ee-shadow-soft: 0 22px 55px rgba(0,0,0,0.75);\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n html, body { height: 100%; }\n\n body {\n font-family: \"Poppins\", system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n background: radial-gradient(circle at top, #1b1b29 0, #050509 55%);\n color: var(--ee-text);\n -webkit-font-smoothing: antialiased;\n line-height: 1.6;\n }\n\n .ee-page { min-height: 100vh; padding: 32px 16px 48px; display: flex; justify-content: center; }\n .ee-inner { width: 100%; max-width: 1200px; }\n\n \/* HERO 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class=\"ee-page\">\n <main class=\"ee-inner\" aria-labelledby=\"ee-legal-title\">\n \n <header class=\"ee-hero-legal\">\n <div class=\"ee-kicker\">\n <span class=\"ee-kicker-dot\"><\/span>\n <span>Conditions g\u00e9n\u00e9rales<\/span>\n <\/div>\n <h1 id=\"ee-legal-title\" class=\"ee-title\">\n Conditions G\u00e9n\u00e9rales de Vente \u2014 Excellence Express\n <\/h1>\n <p class=\"ee-subtitle\">\n Conditions applicables aux prestations de transport priv\u00e9, navettes, convoyage de v\u00e9hicules,\n accompagnement et services associ\u00e9s propos\u00e9s par Excellence Express.\n <\/p>\n <\/header>\n\n \n <div class=\"ee-legal-shell\">\n \n <aside class=\"ee-legal-side\" aria-label=\"Sommaire des CGV\">\n <h2 class=\"ee-side-title\">\n <span>Sommaire<\/span>\n <\/h2>\n <p class=\"ee-side-sub\">\n Acc\u00e8s rapide aux principales clauses contractuelles.\n <\/p>\n\n <ul class=\"ee-toc\">\n <li><a href=\"#cgv-1\"><span>1.<\/span> Objet & champ d\u2019application<\/a><\/li>\n <li><a href=\"#cgv-2\"><span>2.<\/span> R\u00e9servations<\/a><\/li>\n <li><a href=\"#cgv-3\"><span>3.<\/span> Tarifs & devis<\/a><\/li>\n <li><a href=\"#cgv-4\"><span>4.<\/span> Paiement & facturation<\/a><\/li>\n <li><a href=\"#cgv-5\"><span>5.<\/span> Annulation \/ modification<\/a><\/li>\n <li><a href=\"#cgv-6\"><span>6.<\/span> Conditions d\u2019ex\u00e9cution<\/a><\/li>\n <li><a href=\"#cgv-7\"><span>7.<\/span> Convoyage de v\u00e9hicules<\/a><\/li>\n <li><a href=\"#cgv-8\"><span>8.<\/span> Responsabilit\u00e9s<\/a><\/li>\n <li><a href=\"#cgv-9\"><span>9.<\/span> Assurances<\/a><\/li>\n <li><a href=\"#cgv-10\"><span>10.<\/span> Force majeure<\/a><\/li>\n <li><a href=\"#cgv-11\"><span>11.<\/span> R\u00e9clamations<\/a><\/li>\n <li><a href=\"#cgv-12\"><span>12.<\/span> Loi applicable & juridiction<\/a><\/li>\n <\/ul>\n\n <div class=\"ee-side-badge\">\n \u2696\ufe0f CGV adapt\u00e9es au transport l\u00e9ger, navettes & convoyage.\n <\/div>\n <\/aside>\n\n \n <div class=\"ee-legal-main\">\n\n \n <section id=\"cgv-1\" class=\"ee-section\" aria-labelledby=\"cgv-1-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">1.<\/div>\n <h2 id=\"cgv-1-title\" class=\"ee-section-title\">Objet & champ d\u2019application<\/h2>\n <\/div>\n <p>\n Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent l\u2019ensemble des prestations fournies par\n <strong>Excellence Express<\/strong>, micro-entreprise bas\u00e9e \u00e0 <strong>[VILLE \u00c0 REMPLACER]<\/strong>,\n dans les domaines suivants :\n <\/p>\n <ul class=\"ee-list\">\n <li>transport priv\u00e9 et navettes (a\u00e9roports, gares, \u00e9v\u00e9nements, longues distances, etc.) ;<\/li>\n <li>convoyage de v\u00e9hicules (particuliers et professionnels) ;<\/li>\n <li>accompagnement de personnes et services \u00e0 la personne (dans le cadre l\u00e9gal applicable, CESU inclus) ;<\/li>\n <li>autres services connexes mentionn\u00e9s sur le site ou convenus par devis.<\/li>\n <\/ul>\n <p>\n Toute commande implique l\u2019acceptation pleine et enti\u00e8re des pr\u00e9sentes CGV, qui pr\u00e9valent sur tout autre document,\n sauf accord \u00e9crit contraire.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-2\" class=\"ee-section\" aria-labelledby=\"cgv-2-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">2.<\/div>\n <h2 id=\"cgv-2-title\" class=\"ee-section-title\">R\u00e9servations<\/h2>\n <\/div>\n <p>\n Les r\u00e9servations peuvent s\u2019effectuer :\n <\/p>\n <ul class=\"ee-list\">\n <li>par t\u00e9l\u00e9phone ;<\/li>\n <li>par e-mail ou messagerie ;<\/li>\n <li>via les formulaires pr\u00e9sents sur le site.<\/li>\n <\/ul>\n <p>\n Une r\u00e9servation n\u2019est consid\u00e9r\u00e9e comme d\u00e9finitive qu\u2019apr\u00e8s <strong>confirmation \u00e9crite<\/strong> (message, e-mail)\n et, le cas \u00e9ch\u00e9ant, versement de l\u2019acompte demand\u00e9.\n <\/p>\n <p>\n <strong>Excellence Express<\/strong> se r\u00e9serve le droit de refuser ou d\u2019annuler toute r\u00e9servation en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>comportement inappropri\u00e9 ou dangereux du client ;<\/li>\n <li>demande manifestement incompatible avec les r\u00e8gles de s\u00e9curit\u00e9 ou la r\u00e9glementation ;<\/li>\n <li>force majeure ou indisponibilit\u00e9 impr\u00e9visible.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-3\" class=\"ee-section\" aria-labelledby=\"cgv-3-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">3.<\/div>\n <h2 id=\"cgv-3-title\" class=\"ee-section-title\">Tarifs & devis<\/h2>\n <\/div>\n <p>\n Les tarifs sont exprim\u00e9s en euros, toutes taxes comprises, sauf mention contraire.\n Ils peuvent tenir compte notamment :\n <\/p>\n <ul class=\"ee-list\">\n <li>de la distance (kilom\u00e9trage) ;<\/li>\n <li>du temps de trajet et des temps d\u2019attente ;<\/li>\n <li>des p\u00e9ages, parkings et autres frais li\u00e9s au trajet ;<\/li>\n <li>des cr\u00e9neaux horaires (nuit, week-end, jours f\u00e9ri\u00e9s) ;<\/li>\n <li>des sp\u00e9cificit\u00e9s de la prestation (\u00e9v\u00e9nementiel, longs trajets, convois multiples, etc.).<\/li>\n <\/ul>\n <p>\n Un <strong>devis<\/strong> peut \u00eatre \u00e9tabli pour toute prestation sur mesure. Sauf indication contraire,\n un devis a une dur\u00e9e de validit\u00e9 de <strong>30 jours<\/strong>.\n <\/p>\n <p>\n En cas de modification substantielle du trajet (d\u00e9tour, arr\u00eat suppl\u00e9mentaire, changement de destination),\n un <strong>ajustement tarifaire<\/strong> pourra \u00eatre appliqu\u00e9.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-4\" class=\"ee-section\" aria-labelledby=\"cgv-4-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">4.<\/div>\n <h2 id=\"cgv-4-title\" class=\"ee-section-title\">Paiement & facturation<\/h2>\n <\/div>\n <p>\n Le paiement des prestations s\u2019effectue selon les modalit\u00e9s suivantes :\n <\/p>\n <ul class=\"ee-list\">\n <li>au comptant \u00e0 la fin de la prestation (esp\u00e8ces, virement, solution \u00e9lectronique si disponible) ;<\/li>\n <li>par avance pour certaines prestations sp\u00e9cifiques (longue distance, \u00e9v\u00e9nements, nuit, convoyage longue dur\u00e9e) ;<\/li>\n <li>via <strong>CESU<\/strong> pour les services \u00e9ligibles, selon les r\u00e8gles en vigueur.<\/li>\n <\/ul>\n <p>\n <strong>Excellence Express<\/strong> se r\u00e9serve la possibilit\u00e9 d\u2019exiger un <strong>acompte<\/strong> au moment de la r\u00e9servation\n (notamment pour les prestations importantes ou engageant des frais significatifs).\n <\/p>\n <p>\n Une facture pourra \u00eatre remise ou envoy\u00e9e sur demande du client, et dans tous les cas o\u00f9 la loi l\u2019exige.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-5\" class=\"ee-section\" aria-labelledby=\"cgv-5-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">5.<\/div>\n <h2 id=\"cgv-5-title\" class=\"ee-section-title\">Annulation \/ modification par le client<\/h2>\n <\/div>\n <p>\n En cas d\u2019annulation d\u2019une prestation par le client, les frais suivants peuvent \u00eatre appliqu\u00e9s :\n <\/p>\n <ul class=\"ee-list\">\n <li><strong>Plus de 48 heures avant<\/strong> l\u2019horaire pr\u00e9vu : aucune p\u00e9nalit\u00e9, remboursement \u00e9ventuel de l\u2019acompte (hors frais d\u00e9j\u00e0 engag\u00e9s) ;<\/li>\n <li><strong>Entre 48 heures et 24 heures<\/strong> : facturation de 50 % du montant pr\u00e9vu ;<\/li>\n <li><strong>Moins de 24 heures avant<\/strong> : facturation de 100 % du montant pr\u00e9vu ;<\/li>\n <li><strong>Absence du client au point de rendez-vous (no-show)<\/strong> : montant total d\u00fb.<\/li>\n <\/ul>\n <p>\n Toute demande de modification (horaire, adresse de prise en charge, destination\u2026) sera \u00e9tudi\u00e9e selon les disponibilit\u00e9s\n et pourra entra\u00eener une adaptation du tarif initial.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-6\" class=\"ee-section\" aria-labelledby=\"cgv-6-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">6.<\/div>\n <h2 id=\"cgv-6-title\" class=\"ee-section-title\">Conditions d\u2019ex\u00e9cution des prestations<\/h2>\n <\/div>\n <p>\n Le client s\u2019engage \u00e0 :\n <\/p>\n <ul class=\"ee-list\">\n <li>\u00eatre pr\u00e9sent au lieu de rendez-vous \u00e0 l\u2019heure convenue ;<\/li>\n <li>fournir des informations exactes lors de la r\u00e9servation ;<\/li>\n <li>respecter les consignes de s\u00e9curit\u00e9 et le v\u00e9hicule (propret\u00e9, interdiction de fumer, etc.) ;<\/li>\n <li>ne pas transporter de substances illicites, dangereuses ou prohib\u00e9es.<\/li>\n <\/ul>\n <p>\n Le conducteur se r\u00e9serve le droit de refuser la prise en charge ou de mettre fin \u00e0 la prestation en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>comportement dangereux ou agressif ;<\/li>\n <li>ivresse manifeste ou \u00e9tat incompatible avec un transport s\u00e9curis\u00e9 ;<\/li>\n <li>non-respect des consignes de s\u00e9curit\u00e9.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-7\" class=\"ee-section\" aria-labelledby=\"cgv-7-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">7.<\/div>\n <h2 id=\"cgv-7-title\" class=\"ee-section-title\">Convoyage de v\u00e9hicules<\/h2>\n <\/div>\n <p>\n Dans le cadre des prestations de convoyage, le client confie un v\u00e9hicule \u00e0 <strong>Excellence Express<\/strong> pour\n le d\u00e9placer d\u2019un point A \u00e0 un point B, selon les modalit\u00e9s convenues (date, heure, trajet).\n <\/p>\n <p>Le client s\u2019engage \u00e0 ce que le v\u00e9hicule :<\/p>\n <ul class=\"ee-list\">\n <li>soit en <strong>bon \u00e9tat de fonctionnement<\/strong> (freinage, \u00e9clairage, pneus, niveaux, etc.) ;<\/li>\n <li>soit <strong>assur\u00e9 au minimum au tiers<\/strong>, avec garantie conducteur recommand\u00e9e ;<\/li>\n <li>dispose de documents \u00e0 jour : carte grise, assurance, contr\u00f4le technique si n\u00e9cessaire ;<\/li>\n <li>contienne le carburant suffisant ou, \u00e0 d\u00e9faut, que le carburant soit refactur\u00e9 le cas \u00e9ch\u00e9ant.<\/li>\n <\/ul>\n <p>\n Un \u00e9tat des lieux du v\u00e9hicule (visuel) peut \u00eatre r\u00e9alis\u00e9 au d\u00e9part et \u00e0 l\u2019arriv\u00e9e. Les \u00e9ventuelles\n r\u00e9serves doivent \u00eatre mentionn\u00e9es imm\u00e9diatement.\n <\/p>\n <p>\n <strong>Excellence Express<\/strong> ne pourra \u00eatre tenue responsable des pannes li\u00e9es \u00e0 un d\u00e9faut d\u2019entretien\n ou \u00e0 un vice cach\u00e9 du v\u00e9hicule. Les frais de d\u00e9pannage, remorquage ou r\u00e9paration sont, sauf accord\n contraire, \u00e0 la charge du client.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-8\" class=\"ee-section\" aria-labelledby=\"cgv-8-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">8.<\/div>\n <h2 id=\"cgv-8-title\" class=\"ee-section-title\">Responsabilit\u00e9s<\/h2>\n <\/div>\n <p>\n <strong>Excellence Express<\/strong> s\u2019engage \u00e0 mettre en \u0153uvre tous les moyens raisonnables\n pour assurer le bon d\u00e9roulement de la prestation.\n <\/p>\n <p>\n Sa responsabilit\u00e9 ne saurait toutefois \u00eatre engag\u00e9e en cas de :\n <\/p>\n <ul class=\"ee-list\">\n <li>retard li\u00e9 \u00e0 des causes externes (embouteillages, accidents, d\u00e9viations, conditions m\u00e9t\u00e9o, contr\u00f4les) ;<\/li>\n <li>perte de correspondance (train, avion, etc.) li\u00e9e \u00e0 ces retards ind\u00e9pendants de sa volont\u00e9 ;<\/li>\n <li>objets oubli\u00e9s dans les v\u00e9hicules ;<\/li>\n <li>dommages caus\u00e9s par le comportement du client ou de ses accompagnants.<\/li>\n <\/ul>\n <\/section>\n\n \n <section id=\"cgv-9\" class=\"ee-section\" aria-labelledby=\"cgv-9-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">9.<\/div>\n <h2 id=\"cgv-9-title\" class=\"ee-section-title\">Assurances<\/h2>\n <\/div>\n <p>\n <strong>Excellence Express<\/strong> est couverte par une assurance responsabilit\u00e9 civile professionnelle\n adapt\u00e9e \u00e0 son activit\u00e9.\n <\/p>\n <p>\n Pour les convoyages, le v\u00e9hicule doit imp\u00e9rativement \u00eatre assur\u00e9 par le client. En cas de sinistre,\n les d\u00e9clarations seront effectu\u00e9es aupr\u00e8s de l\u2019assureur du v\u00e9hicule, conform\u00e9ment au contrat d\u2019assurance.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-10\" class=\"ee-section\" aria-labelledby=\"cgv-10-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">10.<\/div>\n <h2 id=\"cgv-10-title\" class=\"ee-section-title\">Force majeure<\/h2>\n <\/div>\n <p>\n La responsabilit\u00e9 de <strong>Excellence Express<\/strong> ne saurait \u00eatre engag\u00e9e en cas d\u2019inex\u00e9cution\n ou de retard dans l\u2019ex\u00e9cution de ses obligations r\u00e9sultant d\u2019un \u00e9v\u00e9nement de force majeure, au sens\n de la jurisprudence fran\u00e7aise (gr\u00e8ves, intemp\u00e9ries exceptionnelles, pand\u00e9mies, blocages, etc.).\n <\/p>\n <p>\n En cas de force majeure, les parties pourront convenir d\u2019un report de la prestation ou d\u2019une annulation\n sans indemnit\u00e9 suppl\u00e9mentaire.\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-11\" class=\"ee-section\" aria-labelledby=\"cgv-11-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">11.<\/div>\n <h2 id=\"cgv-11-title\" class=\"ee-section-title\">R\u00e9clamations & litiges<\/h2>\n <\/div>\n <p>\n Toute r\u00e9clamation doit \u00eatre adress\u00e9e dans les meilleurs d\u00e9lais \u00e0 :\n <\/p>\n <p>\n <strong>Excellence Express<\/strong><br\/>\n E-mail : <strong>[E-MAIL DE CONTACT \u00c0 REMPLACER]<\/strong>\n <\/p>\n <p>\n En cas de litige, une solution amiable sera recherch\u00e9e en priorit\u00e9. \u00c0 d\u00e9faut, et pour les clients consommateurs,\n ceux-ci pourront recourir gratuitement \u00e0 un <strong>m\u00e9diateur de la consommation<\/strong> conform\u00e9ment\n \u00e0 l\u2019article L612-1 du Code de la consommation (coordonn\u00e9es communiqu\u00e9es sur demande).\n <\/p>\n <\/section>\n\n \n <section id=\"cgv-12\" class=\"ee-section\" aria-labelledby=\"cgv-12-title\">\n <div class=\"ee-section-header\">\n <div class=\"ee-section-index\">12.<\/div>\n <h2 id=\"cgv-12-title\" class=\"ee-section-title\">Loi applicable & juridiction comp\u00e9tente<\/h2>\n <\/div>\n <p>\n Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais.\n <\/p>\n <p>\n En l\u2019absence de r\u00e9solution amiable, tout litige relatif \u00e0 l\u2019interpr\u00e9tation ou \u00e0 l\u2019ex\u00e9cution des pr\u00e9sentes\n sera port\u00e9 devant les tribunaux comp\u00e9tents du ressort de <strong>Nancy<\/strong>, sous r\u00e9serve des r\u00e8gles\n imp\u00e9ratives protectrices du consommateur.\n <\/p>\n <p class=\"ee-footnote\">\n Date de derni\u00e8re mise \u00e0 jour : <strong>[DATE \u00c0 REMPLACER]<\/strong>.\n <\/p>\n <\/section>\n\n <\/div>\n <\/div>\n <\/main>\n <\/div>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CGV \u2013 Excellence Express Conditions g\u00e9n\u00e9rales Conditions G\u00e9n\u00e9rales de Vente \u2014 Excellence Express Conditions applicables aux prestations de transport priv\u00e9, navettes, convoyage de v\u00e9hicules, accompagnement et services associ\u00e9s propos\u00e9s par Excellence Express. Sommaire Acc\u00e8s rapide aux principales clauses contractuelles. 1. Objet & champ d\u2019application 2. R\u00e9servations 3. Tarifs & devis 4. Paiement & facturation 5. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-458","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/comments?post=458"}],"version-history":[{"count":10,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458\/revisions"}],"predecessor-version":[{"id":1078,"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/pages\/458\/revisions\/1078"}],"wp:attachment":[{"href":"https:\/\/transport.excellenceexpress.fr\/index.php\/wp-json\/wp\/v2\/media?parent=458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}